- UK
- Call 01736 697237 - Drop us a line at hello@bespokesportmedal.co.uk
At Bespoke Sports Medals, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.
We will review any possible order returns on a case by case situation.
Condition: Items must be in new and unused condition.
Return Window: You must contact us within 7 days of delivery.
Return Method: Returns are made by mail, and a free return label is included in your package.
Restocking Fees: No restocking fees apply.
Refund Processing Time: Refunds are processed within 7 days after we receive your return.
Please inspect your order within 7 days of receiving it.
Make sure:
The correct products have been delivered.
Items are in pristine condition.
Text and artwork match the final proof you approved.
If there’s a problem, don’t worry — we’re here to help.
Contact our Customer Care team immediately if any items arrive damaged.
We’ll ask you to:
Provide photos of the damaged item(s) and packaging.
Collaborate with your Customer Care Representative to arrange a replacement.
Follow our instructions if we need the damaged product returned.
If the text or artwork doesn’t match your approved proof, contact your Customer Care Rep.
We’ll review the original proof and work with you on a solution that reflects our commitment to quality and collaboration.
For goods manufactured or customised to your specifications, we provide digital artwork, proofs and/or samples for your approval before production begins.
By approving the artwork or sample, you confirm that all details—including text, spelling, colours, dimensions, layout, logos and design elements—are accurate and acceptable. Production will commence only after your approval has been received.
Once approved, the goods will be deemed to conform to your requirements provided they are manufactured in accordance with the approved artwork or sample. We cannot accept responsibility for any errors, omissions or changes that were present in the approved artwork or sample.
Customers must inspect all goods upon receipt. Any complaints regarding errors, defects, or discrepancies in the order must be submitted in writing within 7 days of delivery. Failure to notify us within this period shall be deemed an unconditional acceptance of the goods, and we will not be liable for any claims made after this time.
It is the customer’s responsibility to check artwork specifications at the time of order. We are not responsible for errors resulting from incomplete or incorrect information supplied by the customer.